Notations Based on the Specified Commercial Transaction Act

Name of the Business	FUJI CARD SHOP
Email Address	support@fujicardshop.com
Sales Price	The price displayed on each product page at the time the order is placed.
Additional Charges	Shipping charges are displayed at checkout before the order is completed. Customs duties, import taxes, VAT, GST, handling fees, and other charges imposed by the destination country are generally the responsibility of the recipient, except where such charges are collected by us at checkout. For more information, please review our Customs Duties, VAT & Shipping Details.
Accepted Payment Methods	Credit Card / Google Pay / Apple Pay / PayPal
Payment Period	Payment is processed immediately when the order is placed.
Delivery Time	Orders are normally processed and shipped within 1 to 5 business days after payment has been confirmed. Pre-order products are normally shipped within 1 to 3 business days after the official release date. If an order contains multiple products, the products may be shipped separately depending on their availability. Delivery times are estimates and are not guaranteed. Delivery may be delayed due to customs inspections, carrier issues, adverse weather conditions, seasonal demand, manufacturer release-date changes, or other circumstances beyond our reasonable control.
Customer-Requested Cancellation Before Shipping	Customers may request cancellation before the products have been shipped by contacting us through our contact form. A cancellation fee equal to 10% of the total order amount will apply to customer-requested cancellations before shipping. The remaining amount will be refunded using the same payment method used for the original transaction. If Fuji Card Shop cancels an order because we are unable to fulfil it, because a product is unavailable, or for another reason attributable to us, the 10% cancellation fee will not apply.
Returns After Shipping	After an order has been shipped, we do not accept cancellations or returns for customer convenience, except where otherwise required by applicable consumer protection laws. We accept claims if a product is defective, if we have made an error with the order, including sending an incorrect product, or if the product has been materially damaged during shipping.
Return and Claim Period	Customers must contact us within 10 days from the date on which they, or a third party designated by them other than the carrier, receive the affected product. Claims submitted more than 10 days after receipt may not be accepted, except where a longer period or another remedy is required under applicable law.
Return and Claim Process	Customers must submit their request through our contact form and provide their order number, a description of the issue, and clear photographs of the affected product. For products damaged during shipping, customers must also provide photographs of the outer shipping box, shipping label, internal packaging, and damaged product. The affected product and all packaging materials must be retained until our review and any carrier investigation have been completed. Products must not be returned before return instructions have been provided by Fuji Card Shop.
Resolution of Claims	After reviewing and confirming the defect, order error, or shipping damage, we will discuss an appropriate resolution with the customer on a case-by-case basis. Depending on the nature and extent of the issue, the available resolution may include a replacement, partial refund, full refund, or another solution agreed upon between the customer and Fuji Card Shop. The amount of any refund will be determined based on the nature and extent of the defect or damage, the condition of the product, the effect of the issue on the product, and other relevant circumstances.
Refund Method and Timing	Once a resolution involving a refund has been agreed upon, the refund will be processed without undue delay and no later than 10 days after the agreement. Refunds will be issued using the same payment method used for the original transaction.
Return Shipping Costs	If Fuji Card Shop requires a product to be returned after confirming that it is defective, incorrect, or materially damaged during shipping, Fuji Card Shop will bear the direct cost of the return. We will provide the customer with return instructions after reviewing the claim.
Lost or Missing Shipments	All shipments include tracking and shipping insurance, subject to the applicable terms, conditions, limitations, and exclusions of the carrier and insurance provider. If a shipment has not been delivered within the expected delivery period, tracking indicates that it may be lost, or the shipment is shown as delivered but cannot be located, the customer must contact us promptly through our contact form. We will review the shipment and, where appropriate, open an investigation or insurance claim with the carrier. Any replacement, refund, or other resolution will be determined individually after reviewing the circumstances and the outcome of the carrier’s investigation.
Cancellation and Return Policy	For complete details, please review our Cancellation and Return Policy. Nothing in this policy excludes, restricts, or limits any mandatory rights or remedies available under applicable consumer protection laws.