Cancellation and Return Policy

1. Customer-Requested Cancellation Before Shipping

You may request cancellation of your order before the products have been shipped. For customer-requested cancellations, a cancellation fee equal to 10% of the total order amount will apply to cover payment processing fees and other costs associated with the cancellation.

To request cancellation, you must inform us of your decision through our contact form before the products have been shipped.

Once an order has been shipped, we do not accept cancellations or returns for customer convenience. After shipping, claims are accepted only if a product is defective, if we have made an error with your order, or if the product has been damaged during shipping, as described in Section 2 below.

Refund for Cancellation Before Shipping

If you cancel your order before shipping, we will refund the amount paid after deducting the 10% cancellation fee. We will process the refund without undue delay and no later than 10 days after receiving your cancellation request.

The refund will be issued using the same payment method used for the original transaction. You will not incur any additional refund fees other than the 10% cancellation fee.

If we cancel your order because we are unable to fulfil it or for another reason attributable to us, the 10% cancellation fee will not apply. In such cases, we will issue a full refund using the same payment method used for the original transaction.

 

2. Defective, Incorrect, or Shipping-Damaged Products

After an order has been shipped, we do not accept cancellations or returns for customer convenience. We accept claims only if a product is defective, if we have made an error with your order, including sending an incorrect product, or if the product has been damaged during shipping.

You must notify us within 10 days from the date on which you, or a third party designated by you other than the carrier, receives the affected product.

To submit a claim, you must contact us through our contact form and provide your order number, a description of the issue, and clear photographs of the affected product.

For products damaged during shipping, please also provide photographs of the outer shipping box, shipping label, internal packaging, and damaged product. Please retain the affected product and all packaging materials until we have completed our review, as they may be required for an investigation or claim with the shipping carrier or insurance provider.

Requests submitted more than 10 days after receipt of the affected product may not be accepted.

Resolution of Claims

After reviewing and confirming the defect, order error, or shipping damage, we will discuss an appropriate resolution with you on a case-by-case basis.

Depending on the nature and extent of the issue, the available resolution may include a replacement, a partial refund, a full refund, or another solution agreed upon between you and Fuji Card Shop.

The amount of any refund will be determined based on the nature and extent of the defect or damage, the condition of the product, the effect of the issue on the product, and any other relevant circumstances.

Once a resolution involving a refund has been agreed upon, we will process the refund without undue delay and no later than 10 days after the agreement.

Any refund will be issued using the same payment method used for the original transaction. You will not incur any fees as a result of the refund.

Return Shipping Costs

If we require the affected product to be returned after confirming that it is defective, incorrect, or damaged during shipping, we will bear the direct cost of the return.

We will provide you with return instructions after reviewing your claim. Please do not return any product before receiving return instructions from us.

We may withhold a full refund or replacement until we have received the returned product or you have provided evidence that the product has been returned, whichever occurs first. This does not apply where we have agreed that the product does not need to be returned.

 

3. Lost or Missing Shipments

All shipments include tracking and shipping insurance, subject to the applicable terms, conditions, limitations, and exclusions of the shipping carrier and insurance provider.

If your shipment has not been delivered within the expected delivery period, the tracking information indicates that it may be lost, or the package is shown as delivered but cannot be located, please contact us promptly through our contact form.

Please provide your order number and any relevant information concerning the shipment or delivery. We may also request additional information or documents reasonably required by the shipping carrier or insurance provider.

We will review the tracking information and, where appropriate, open an investigation or insurance claim with the shipping carrier.

Any replacement, refund, or other resolution will be determined on a case-by-case basis after reviewing the circumstances and the outcome of the carrier’s investigation.

Any refund will be issued using the same payment method used for the original transaction.

 

4. Statutory Rights

Nothing in this policy excludes, restricts, or limits any mandatory rights or remedies available to you under applicable consumer protection laws.